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Brooklyn Assemblyman seeks probe of Verizon after issues with Big Red's $10/day Travel Pass

Brooklyn Assemblyman seeks probe of Verizon after issues with Big Red's $10/day Travel Pass Some Verizon customers who reside in New York, signed up for the carrier's $10 a day Travel Pass service. These consumers now claim that not only didn't they get billed at the pricing they signed up for, they were billed for hundreds of dollars in calls and texts that they never sent. Under Big Red's international travel plan, paying $10 a day gives customers the ability to carry their domestic Verizon talk, text and data allowances into any of 100 countries where the plan is valid.

Brooklyn Assemblyman Dov Hikind recently signed up with the plan for a trip he made to Israel. When his Verizon bill arrived, Hikind was stunned. While he was charged the $10 per day as expected, Hifkind was also billed for the use of 141 international minutes, and approximately 40MB of international data for texts from Jordan. After speaking to Verizon he was able to get the bill reduced.

Another Verizon customer, Refoel Silberberg from Monsey, received a bill from Verizon for $999.61 after returning home from a one month trip to Israel. Roaming fees in Jordan made up more than half the bill. Silberberg, who had also signed up for the $10 a day Travel Pass service, ended up paying 30% of the roaming charges that Verizon billed him. He said that Verizon told him that when you get too close to a bordering country's cell towers, in this case from Jordan, the calls are considered to have taken place in that country and there is nothing that Verizon can do about it. Jordan is not one of the countries covered by Verizon's Travel Pass service.

Sarah Moskowitz, also from Brooklyn, was billed $500 from Verizon despite signing up for the Travel Pass. While in Israel, Moskowitz was charged for calls to Saudi Arabia and Jordan. Verizon threatened to send the bill to collections. Only because Assemblyman Hikind intervened, the carrier reduced the amount of the bill. The Assemblyman wants a probe of Big Red's billing practices in these matters. Verizon says that it is looking into these issues.

source: NYPost

Source: www.phonearena.com

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